Clear direction. Shared ownership.

Working across Singapore, Beijing, Bonn, Hong Kong and Los Angeles has shaped Randy Chan’s approach to global leadership. Shared standards provide direction; people closest to the customer bring the judgement needed to put that direction into practice.

Empower people.

Set a clear direction. Give people the context, trust and support to make decisions. Develop the confidence that lets others lead.

Transform with purpose.

Connect commercial ambition to the customer’s reality. Listen carefully, bring the right people together and turn strategy into disciplined action.

Go further, together.

Build across cultures and functions. Share what works, keep learning and create progress that lasts beyond any one individual.

Leadership in difficult moments.

The Bonn crisis and turnaround story reflects on rebuilding a customer relationship through operational understanding and sustained follow-through. The ECMS Express chapter explores the step from building a delivery product to leading a business.

Reflections on leading.

Give direction. Leave room for judgment.
How shared standards and local ownership can work together.

Change takes hold when people own it.
Listening is part of the work of transformation.

The most useful thing a mentor can build.
Confidence grows through trust, practice and honest feedback.