CHAPTER 7 · BUILDING & LEADING
The ECMS Leap
From building ESE to leading the US
A service-product breakthrough with Wang JiaLiang opened the door to US leadership.
The story behind the chapter
In 2019, I left DHL to join Charles Cao at ECMS Express. With Wang JiaLiang, I helped turn customised services into ESE, a standardised delivery service product. I later learned I was the third person to attempt this capability. The credibility earned led to a US General Manager role, where I improved the P&L over 18 months.
Personal recollections, illustrated.
Explore Randy’s approach to leadership